They switched off the service 8 months ago. I couldnt reach anyone.

[Heka]

Customer service is unavailable. 

Service, network is unavailable.

I've cancelled my direct debit. I fed up. I've been trying to get in contact for 8 month. Nobody gives a flying ****** about me and my problem. I wanna close my contract. Im not willing to pay for a service which doesnt work. I cant speak with anyone about my problem. Nobody is interested. 8 months of struggle, enough.

Enough!

[MI5]

@Heka 

It's not advisable to cancel your DD.

How to correctly cancel contract here Guide: Cancelling Your Contract 

@O2Ryan may be able to help you in the morning.

[Enlli]

@MI5 The OP has three threads on this.

Just to say O2Emma has picked it up

[Heka]

I know its not a wise decision to cancel DD. But as a customer what else i can do? My complaints have been ignored, customer service doesnt respond, advisor in the shop advised to restart my phone. I wrote down here all already. Im not willing to pay penalty to cancel my contract, because O2 switched off the service first. They should pay penalty to me. Luckily now an advisor contacted me kindly, i hope she can help me to resolve the problem. She already gave me more information then i could obtain in the last 8 months.