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The international contact number always busy

Anonymous
Not applicable

I have moved overseas and want to cancel my contract. The only way I can see to do it is to call O2 =- but the international contact number is always busy. And there's no email address to try. I need to cancel contract and unlock my iPhone so I can use with my new local mobile provider. Any help or advice gratefully received.

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jonsie
Level 94: Supreme
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Try these numbers during uk office hours.

 

0161 705 5000

0113 277 2599

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Anonymous
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I am 99% certain you cannot unlock an O2 iPhone when it is out of the UK

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adamtemp64
Level 66: Unequalled
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Registered:

@Anonymous wrote:

I am 99% certain you cannot unlock an O2 iPhone when it is out of the UK



According to becky here you can http://community.o2.co.uk/t5/Apple/Unlocking-iPhone-4s/m-p/237721#M85056

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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Registered:

1 As you are a contract customer just use the unlocking form here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form as you are still an o2 customer you should have no issues (the issues arise when the contract has already been cancled)

 

2 on the contact us page there is the option to email instead of live chat use that form to email o2 from the website.

 

3 you could always write to o2 via normal post using the details on the contact us form.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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