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The Wrong number of minutes on my allowance

Anonymous
Not applicable

I got a new contract today which was for 200 minutes and unlimited texts.

When I texted O2 to check my balance and went onto my account to see what my monthly allowance was, it said that I only have 40 minutes allowance overall /month. 

If I signed for 200 minutes /month, why do I only get 40?

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Anonymous
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Hi you will have been given a pro rata amount of minutes you will get the full allowance in a few days its only like that for the first month

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Anonymous
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Hi you will have been given a pro rata amount of minutes you will get the full allowance in a few days its only like that for the first month

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jonsie
Level 94: Supreme
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Your allowance is for the first few days until your billing date ie on your billing date you get your full allowance. The figures you see are just for the interim period. Send a blank text to 21202 and it will tell you what your billing date is.

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Anonymous
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Thanks. I never knew and I was getting a bit concerned, seeing as it's never happened before. 

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Anonymous
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Your welcome don't worry it will sort itself out and you will get your full allowance slight_smile

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