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Texting the USA

Anonymous
Not applicable

I am having trouble texting the USA.
A friend in the US can  text me but I cant reply to her, I still get charged for the attempts and it looks like the text is sent but she never gets them.. can anyone help please.

Thanks slight_smile

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MI5
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It's worth checking with CS to make sure international is enabled on your account although I doubt you would be getting charged if it wasn't.
It does sound like a potential blocked issue.
If you both have smartphones you can use BBM, facebook messenger or Whatsapp which will save you both the international costs and could be more reliable....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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Hi

Ask her if any issues exist on her network in the states.

Are your texts getting to everyone else ok.

Check your masts here http://status.o2.co.uk/

You may need to contact Cs to check your account.
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Anonymous
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This may not be the case but ensure she has not accidentally added your number to her blocked list in her phone.
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Anonymous
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Thanks will get her to check.. I was wondering if something on my phone was stoping calls to the US.. whe I was on Vodafone I had no trouble...

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MI5
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It's worth checking with CS to make sure international is enabled on your account although I doubt you would be getting charged if it wasn't.
It does sound like a potential blocked issue.
If you both have smartphones you can use BBM, facebook messenger or Whatsapp which will save you both the international costs and could be more reliable....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 22
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Anonymous
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Hi,

 

 

Perhaps think about using Skype.

 

http://www.skype.com/en/what-is-skype/

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MI5
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or Viber http://www.viber.com/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 22
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Anonymous
Not applicable

Alternatively oovoo

 

http://www.oovoo.com/home.aspx

 

 

As you can see their are lots of options to circumvent the actual networks options.

 

Let us know how you get on.

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MI5
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Not to mention Kik, Line, Wrap Up, WeChat & Google Hangouts.

Chat On, KakaoTalk & Tango slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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