Text received from O2 stating they are contacting my bank to set up a DD when there is already one

[DPB]

Is  Direct Debit to change at my bank

[Cleoriff]

@DPB 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[jonsie · Accepted solution]

O2 are changing accounts over to the new 360 system necessitating the setting up of the direct debit

Don't worry, nothing changes with regards to payment date etc.