on 26-03-2020 15:51
Hello,
I have recently received a text message from an unrecognisable number, confirming that my new phone is ready and then a day later from o2 saying that I should keep my eye out for your new sim. I have definately not ordered either!
Any thoughts?
Cheers
on 26-03-2020 15:55
This is potential account fraud.
You need to call customer service immediately Guide: How to find help & contact O2
on 26-03-2020 15:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-03-2020 16:14
on 26-03-2020 16:14
Definitely check all your details are correct in My O2 and see if anything has been ordered. Change your password too.
on 26-03-2020 16:51
on 26-03-2020 16:51
thank you guys, I will contact o2.