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Ant658
Level 1: Joiner
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Hello,

 

I have recently received a text message from an unrecognisable number, confirming that my new phone is ready and then a day later from o2 saying that I should keep my eye out for your new sim. I have definately not ordered either!

 

Any thoughts?

 

Cheers

Message 1 of 5
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MI5
Level 94: Supreme
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@Ant658 

This is potential account fraud.

You need to call customer service immediately Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 59: Quartermaster
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Is there anything on your account - either the app or the website?
If yes, then you need to call customer services as someone may be using your details.
If no then it might just be someone entering the wrong number.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
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Definitely check all your details are correct in My O2 and see if anything has been ordered. Change your password too.

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Ant658
Level 1: Joiner
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thank you guys, I will contact o2.

Message 5 of 5
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