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Text and Web Text Limits

Anonymous
Not applicable
Hey all, I'm on Text and Web.
I usually get 12k texts for £10 a month, then I spend £7.50 of it for 500mb internet. I topped up last week and I've realised that I must have only got around 3k texts instead, also I didn't get an O2 surprise code.
Just wondering if something may have gone wrong authorising the top-up with my account or whether they've changed everything? I no longer have the receipt but it said top-up successful on it.
If they've changed it then it's nice of them to let us know..

Thanks.
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adamtemp64
Level 66: Unequalled
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many threads about this one has a comment from o2 viewtopic.php?p=385947#p385947
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 7
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Anonymous
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many threads about this one has a comment from o2 viewtopic.php?p=385947#p385947

Thank you, I'll use that thread instead slight_smile
Message 3 of 7
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Anonymous
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Guys is there any tariffs that offer more than 3k texts for £10 - £15 a month? I'm on Text n Web and now I'm limited to 3k, if I swap to O2 unlimited will I still be stuck with 3k?
I'm changing networks if that's the case. Been with O2 for about 6 years and this has really annoyed me to the limit.
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adamtemp64
Level 66: Unequalled
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Registered:
I think only the pay monthly unlimited texts now are 12000 reading the o2 reply elshwhere
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 7
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Anonymous
Not applicable
I think only the pay monthly unlimited texts now are 12000 reading the o2 reply elshwhere

Even on O2 Unlimited? I've just emailed them asking too so hopefully will get a reply.
Message 6 of 7
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Anonymous
Not applicable
Part of the Email reply from O2, to answer any further questions about the new text limit:

We've recently revised the fair usage policy for unlimited text this is
because of the same.
We?ve done this because we were experiencing very high levels of gateway
abuse where fraudulent customers were breaching our terms and causing a
business issue. The only way to control this abuse was to change the
fair usage limit for all Pay & Go customers that receive unlimited texts
as part of their allowance
The cap on unlimited text apply to all our tariffs which offers
unlimited texts. So, you'll get the same number of text in O2 Unlimited
and Simplicity Unlimited Text tariff as you're getting in your current
tariff.
As a one off, I've added 500 texts to your account valid till 06
November.
We've an O2 Treat for you. Please dial 2211 (free) to get one.
If there's anything else I can help you with just let me know.
Message 7 of 7
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