cancel
Showing results for 
Search instead for 
Did you mean: 

Text abroad-charged double!

Anonymous
Not applicable
Hi .I just noticed that i was charged double for texting abroad (Poland) Whats going on??
Message 1 of 5
982 Views
1 ACCEPTED SOLUTION

Accepted Solutions

darrengf
Level 28: Ingenious
  • 2080 Posts
  • 60 Topics
  • 48 Solutions
Registered:

Hi @Anonymous If you do send a SMS to Poland from the Uk on contract this will be 35p, on PAYG this will be 20p.

 

However please bare in mind that this is based on one standard SMS at no more than 160 characters, if you send a SMS that has 161 characters this this is classed as 2 SMS and will be charged as 2.

 

also if you send a SMS and this did convert to a MMS then you will be charged at 40per MMS on contract and 35p MMS on Payg.  

 

Hope the above helps and welcome to the Forum

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

View solution in original post

Message 3 of 5
962 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 121931 Posts
  • 608 Topics
  • 18792 Solutions
Registered:

Since when did you last text?

Contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
980 Views

darrengf
Level 28: Ingenious
  • 2080 Posts
  • 60 Topics
  • 48 Solutions
Registered:

Hi @Anonymous If you do send a SMS to Poland from the Uk on contract this will be 35p, on PAYG this will be 20p.

 

However please bare in mind that this is based on one standard SMS at no more than 160 characters, if you send a SMS that has 161 characters this this is classed as 2 SMS and will be charged as 2.

 

also if you send a SMS and this did convert to a MMS then you will be charged at 40per MMS on contract and 35p MMS on Payg.  

 

Hope the above helps and welcome to the Forum

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

View solution in original post

Message 3 of 5
963 Views

MI5
Level 94: Supreme
  • 121931 Posts
  • 608 Topics
  • 18792 Solutions
Registered:
There was also a price increase towards the end of last year.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
949 Views

MI5
Level 94: Supreme
  • 121931 Posts
  • 608 Topics
  • 18792 Solutions
Registered:
A thread about the increase here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Texting-abroad-charges/m-p/998028/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
948 Views