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Temporary number

Ab2201
Level 1: Joiner
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Hi so I recently moved over from EE to 02 and transferred my number over which seemed to be fine I’ve got all my contacts and they can contact me on my normal number. If I contact someone else the temporary number shows up instead.

Any advice appreciated x

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jonsie
Level 94: Supreme
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Is this an iphone @Ab2201 ?

If so go to settings/phone/my number

In put correct number, save and reboot the phone

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Martin-O2
Former Staff
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Hi @Ab2201 did you still need some help here or are things sorted now? 

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Ab2201
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Unfortunately no luck 😞 

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gmarkj
Level 66: Unequalled
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What type of phone were you and and are you on now @Ab2201 ?

Does it matter if you are replying to a message or starting a new conversation?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Ab2201
Level 1: Joiner
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Gone from a iPhone XR to iPhone 12 Pro Max 

 

when people text and phone me it comes through to my normal number when I text or phone them it comes through as my temporary number that 02 gave me in the beginning 

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gmarkj
Level 66: Unequalled
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Have you tried the instructions that @jonsie gave earlier (settings-->phone-->my number)?

Then hit save and restart the phone.

If that doesn't work you might need to get in touch with Apple to see if something is preventing the change.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
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