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Technical issue

Elise14
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on ‎13-01-2021 16:52

on ‎13-01-2021 16:52

My phone has crashed for over 3 hours. I cannot get onto my phone, my screen isn’t working. It has rung SOS 4 times now. I’ve got the iPhone 12 Pro and can’t even switch it off as it rings SOS and doesn’t give me chance to swipe it off. Please help!
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Elise14
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on ‎13-01-2021 16:53

on ‎13-01-2021 16:53

Could anyone possibly help?
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MI5
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on ‎13-01-2021 17:07

on ‎13-01-2021 17:07

@Elise14 

Try a reset.

Press volume up, followed by volume down, then hold the power key until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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