I just want clarification - is it actually possible for o2 to lower their prices whatsoever? I have found better deals, I have told them this. I hate the idea of going from a 600min, unlimited text, 500mb internet package @ £26, to one with 100mb for £29, and yet they cannot offer me anything other than their standard tariffs?
I take it you want to renew with a phone? If not don't do anything as it will continue on a 30 day rolling contract. Otherwise no, they won't and have been quite strict for a good while and quite likely to give you your PAC there and then. If the deal is better elsewhere and you feel happy about it don't hesitate to move. Forget the loyalty thing because its no longer a factor.
I get 1/2 price line rental from O2 They promised 1/2 price line rental for life "and not the life of the contract but the life you remain an O2 customer" I've posted about this and then read your's. I've had to go as far as the omnisbusman to get renewed in 2008 but no problems in 2009 but had to agree to 18mths.