cancel
Showing results for 
Search instead for 
Did you mean: 

Tariff charge

Bloodnut
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently signed a contract with a tariff of £44 per month, but I am being charged £65.69 tarriff on my first bill.

I tried to get on Live Chat, but when I got to the question,  ‘ What do you want to talk about’, the link does not work and I’m denied access.

 I’ve been trying for 30 minutes now and am just going round in circles, why is it so difficult?

Message 1 of 7
1,951 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

@Bloodnut If it’s your first bill then you will have been charged a month in advance & a pro rata allowance until your bill date

View solution in original post

Message 3 of 7
1,934 Views
6 REPLIES 6

Bambino
Level 74: Whizz kid
  • 18737 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@Bloodnut You'll get a better result if you call customer service on 202 from your mobile. We are all customers here, and have no access to anyone's account.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 7
1,940 Views

Anonymous
Not applicable

@Bloodnut If it’s your first bill then you will have been charged a month in advance & a pro rata allowance until your bill date

View solution in original post

Message 3 of 7
1,935 Views

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Bloodnut International calls, texts, premium rate numbers and MMS messages are not included and will be charged extra. Your MyO2 will give you a breakdown of the additional charges. http://www.o2.co.uk/myo2 

 

See additional charges help here too https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
1,923 Views

jonsie
Level 94: Supreme
  • 86568 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

pgn
Level 58: Overseer
  • 21305 Posts
  • 165 Topics
  • 381 Solutions
Registered:

@Bloodnut wrote:

I recently signed a contract with a tariff of £44 per month, but I am being charged £65.69 tarriff on my first bill.

I tried to get on Live Chat, but when I got to the question,  ‘ What do you want to talk about’, the link does not work and I’m denied access.

 I’ve been trying for 30 minutes now and am just going round in circles, why is it so difficult?


If you signed it in a shop, O2 presumably, this should have been explained to you: their could be a pro-rata element to your bill to take you to the end of the current billing cycle you are in - common on a Pay Monthly upgrade renewal, if you have not done one before. 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


Message 6 of 7
1,878 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Bloodnut, I was wondering if the info above helped you understand this first bill better, or if you found out more about it at all since you last posted?

 

Welcome to the forum!

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,841 Views