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Tariff change

Emmawurfel
Level 1: Joiner
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Hello!
I changed my tariff from £10 to £15 today, but when I topped up it only topped up on a £10 tariff. Please can I have this changed?
Thanks
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O2Melissa
O2 Support
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Hi , Sorry to hear the tariff you have changed to hasnt activated. Unfortunately we do not have access to accounts so if you contact customer service they will be able to sort this out for you. 

You can contact them on 4445 from your o2 mobile phone or 0344 809 0222.

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O2Melissa
O2 Support
O2 Support
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Hi , Sorry to hear the tariff you have changed to hasnt activated. Unfortunately we do not have access to accounts so if you contact customer service they will be able to sort this out for you. 

You can contact them on 4445 from your o2 mobile phone or 0344 809 0222.

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Cleoriff
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@O2Melissa 

We were told yesterday, we can no longer use the 4005 number. It's been removed from the guide

Guide: Coronavirus Community Help and Support. Sad really but that's what we were told by the community managers. slight_frown

Veritas Numquam Perit

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O2Melissa
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Thanks for the update @Cleoriff .

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Cleoriff
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thumbsup

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Emmawurfel 

You can also try 0800 090 1808

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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