Switching Tariff From Big Bundle to Rolling Plan

trickzsneakz · ‎07-12-2022

Hi I recently switched plan for Big Bundle to Rolling Plan.

Was told that the plan would switch after Big Bundle ended but didn’t switch.

Contacted O2 Twitter but hasn’t helped whatsoever and now hasn’t responded for a few days after I’ve provided every bit of information I can.

Payment for the rolling plan has gone out of my account, but hasn’t started. Order doesn’t even show up in my O2 account, so error must be on O2’s end

Thanks for any help!

MI5 · ‎07-12-2022

@trickzsneakz

Try calling 4445 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

trickzsneakz · ‎07-12-2022

I’ve tried to but every time I tell them my problem, it starts connecting and then call ends

MI5 · ‎07-12-2022

@O2nath_ci may be able to help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Switching Tariff From Big Bundle to Rolling Plan

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