I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Hi there @HelenS , sorry to hear you're still struggling with this. I don't have a lot of information on this myself I'm afraid so would need to check internally. I will drop you a private message here on the forum shortly to get a few additional details.