Student Discount code not working?

[Bayleigh]

I took out a new refresh contract a couple of days ago and was told by the lady who served me that I could apply my airtime discount later on. I have tried and tried but to no avail! I send the code to 61202 and go through the automated messages, but as soon as I confirm I want to apply the discount to my phone I stop getting responses - very frustrating! 
I have tried contacting O2 through the app but I’m not having much luck. I was really counting on the discount too. Please can anyone help? 

[MI5 · Accepted solution]

@Bayleigh 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: O2 Open & Friends and Family discounts - How to sign up 

[Bayleigh]

Thanks, will try getting in touch this way