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Student Discount code not working?

bexinthecity
Level 6: Acolyte
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So I did my upgrade over the phone and the guy said to get my Unidays code and text it to the number 61202 once I got my phone.

I tried this and it says the code isn't recognised but I've double checked it and it is.

And I can't get through to live chat or the phone because they're saying the systems are down?

Is it likely that the message I'm getting is because the systems are down?


Thanks.

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Cleoriff
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Hi @bexinthecity 

Not sure why you aren't getting it. Although if the systems are down, that would be the reason.

  I'm sure you followed the advice here ...

Guide: O2 Open & Friends and Family discounts - How to sign up 

 

If nothing is working I will tag @EmilieT or @Martin-O2  and maybe they can help?

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bexinthecity
Level 6: Acolyte
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Yeah I’ve followed the advice in the link.

Hopefully I can try again tomorrow but if not some help from the two mentioned tags would be great thanks.
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Cleoriff
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@bexinthecity 

We have had confirmation that there are problems with the systems today....

Try again tomorrow.

Veritas Numquam Perit

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EmilieT
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Good morning @bexinthecity, how are you getting on with this one since you last posted? Do you still need some help?

 

Thanks for the mention @Cleoriff slight_smile

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bexinthecity
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Hi,


I've tried again over the last couple of days and still not working 😞

Trying to get through to customer services (chat has been down permanently it seems?)

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EmilieT
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Thanks for the update @bexinthecity - I've just sent you a Private Message to get a few more details, we'll see what we can do to help on our end slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Cleoriff
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Thanks @EmilieT  thumbsup

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