Stuck at credit check

[FlorenceAllan]

Hi all

ive placed an order for 12month sim only plan on April 11th. Heard nothing about progress of my order. Contacted o2 chat and they told me it’s in credit check and to expect update in 24/ hrs. I don’t get any communication or get contact by credit check team. I’ve emailed them and no response . I have heard nothing since placing order and continuously get told to wait ‘24hrs’ for an update 

can anyone help ?

thanks

@O2Jonathan - I saw you resolved something similar in past , would be grateful for any support to progress my order!

thanks!

[Cleoriff]

@FlorenceAllan 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[FlorenceAllan]

Yeh I’ve already done that, same response each time - please wait 24hrs - they keep saying they’ve escalate the request but I get no communication. They’ve even credited by account with £20 compensation for the delay. And still no progress on my order…

[MI5]

@FlorenceAllan 

I'll ask @O2Sarah- to check for you.

[Cleoriff]

@FlorenceAllan 

Have you phoned on the number I gave above? It's a specific sales team number.

[FlorenceAllan]

Thank you very much!

[FlorenceAllan]

Yes I called the number and same , going around  in circle - they said the credit check request was raised yesterday and wait another 24hrs.

I’ve been told each day this week that the credit check has be raised and wait a day, so I really don’t know what difference it’ll make today .

so frustrating as I keep getting same response each time I speak to sales/support and no communication or action is provided back

[MI5]

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@FlorenceAllan wrote:

Thank you very much!

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You're welcome

[O2Sarah- · Accepted solution]

Thanks for the tag @MI5 

@FlorenceAllan I will send you a private message so we can look into this. 

[Alex232]

Hi @O2Sarah I'm having the same problem as the above. Would you be able to look into it for me?