Stolen phone replacement

[molly52]

My phone was snatched out of my hands on the way to work yesterday morning. 

I called the police, 4 hours later, got the crime reference number and then was able to submit my insurance claim to o2.

I am really in a state over this, not only the fact that being robbed at 11am by farringdon station on Tuesday, on my way to work, isn't ideal but I am flyimg out next week! So I desperately need a phone to take with me whilst travelling, I've got over 2 weeks away time coming up and I am so scared that o2's insurance claim turnaround time is going to be long. 

Has anyone had experience with submititng a claim online to their email and wait time they had for replacement phone? ALSO, did you still get the same model? 

Please share 

[MI5 · Accepted solution]

@molly52 

Only ever had to make one claim and an exact replacement was provided within 48 hours.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks