Stolen phone and SIM card

[Murislielais]

Someone stole my phone and SIM card aswell now my bill showing 300£ but I didn’t do that some one stole and made my bill!

[Cleoriff]

@Murislielais 

You need to report this asap. Lost and stolen is open 24/7

Guide: Lost or Stolen O2 Device? - How to Report it 

[chris10]

Damaged sim need replacement

[Cleoriff]

@chris10 

Only way is via customer services who are closed today. Open at 10am tomorrow. Live chat is offline for the forseeable future. Guide: How to find help & contact O2 

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808