Still waiting

[Kloay]

Made an order for new phone on 17th Jan! Still not recieved it! Just says being processed! Been with o2 over 12 years..... worst service I have had so far! Can't get through on phone, instant message on o2 app all staff are busy... and they don't have a contact email! Shocking! 

[TallTrees · Accepted solution]

Hi @Kloay 

Welcome to the community 

Have you tried this?

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees

[jonsie]

Hi

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255