Still hating the O2 website - how to email them??

[Anonymous]

Ok so on the contact us section, where is the option to contact O2 by email?

On the complaints page it even says 

"Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You can do this by clicking here"

When you click on the "here" you are taken to the contact us section, Here, the options are:

• FAQs
• Bill queries
• Forums
• Call us
• Store locator
• Write to us

Now none of those have an "email us" option. Why say you can email them when you can't! I hate this website so much!

[perksie]

https://www.o2.co.uk/apps/help/help

[jonsie · Accepted solution]

Use the link in my signature. It has disappeared from the contact us link.

[Anonymous]

Thank you! How did you get to that page from the main O2 site? Would be good to know where I was clicking wrong...

[Anonymous]

Just seen your reply too Jonsie, thank you - crazy that you cannot email them from their own website though!
Much appreciated both

[perksie]

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@Anonymous wrote:
Thank you! How did you get to that page from the main O2 site? Would be good to know where I was clicking wrong...

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No idea, we just know it!