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Still hating the O2 website - how to email them??

Anonymous
Not applicable

Ok so on the contact us section, where is the option to contact O2 by email?

 

On the complaints page it even says 

 

"Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You can do this by clicking here"

 

When you click on the "here" you are taken to the contact us section, Here, the options are:

 

  • FAQs
  • Bill queries
  • Forums
  • Call us
  • Store locator
  • Write to us

 

Now none of those have an "email us" option. Why say you can email them when you can't! I hate this website so much!

 

Smiley Mad

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jonsie
Level 94: Supreme
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Use the link in my signature. It has disappeared from the contact us link.

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perksie
Level 69: Guiding Light
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https://www.o2.co.uk/apps/help/help

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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jonsie
Level 94: Supreme
  • 87378 Posts
  • 596 Topics
  • 5313 Solutions
Registered:

Use the link in my signature. It has disappeared from the contact us link.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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Anonymous
Not applicable
Thank you! How did you get to that page from the main O2 site? Would be good to know where I was clicking wrong...
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Anonymous
Not applicable
Just seen your reply too Jonsie, thank you - crazy that you cannot email them from their own website though!
Much appreciated both
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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:
Thank you! How did you get to that page from the main O2 site? Would be good to know where I was clicking wrong...

No idea, we just know it! Smiley LOL

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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