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Sony Xperia 1 II preordered

Xperia1II
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Hi,

I purchased the Sony Xperia 1 ii on the 5th. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about this at all.
Thanks
Gabor
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Chris_K
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@Xperia1II wrote:
I purchased the Sony Xperia 1 ii on the 5th. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about this at all.

Good news is you should be getting it from launch day. I've checked in with our supply chain and the delayed delivery messaging was applied on Monday 8th June. As you ordered on the 5th, you're safe.

PS. For clarity, when you pre-order a device that's 'in stock' (and not delayed delivery), we dispatch it in a way that it should arrive on launch day. There may be circumstances outside our control though - such as issues with the courier, but that's pretty rare so chances are you'll be unwrapping your shiny new Sony on launch day.


Hi. I'm from the Social Media Team.

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MI5
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@Xperia1II 

If you pre ordered when in stock you will get it on launch day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Xperia1II See this thread: https://community.o2.co.uk/t5/Welcome-News/The-new-Sony-Xperia-10-II-has-launched-today/m-p/1360563

Our admin @Chris_K might have some more info.

I DO NOT WORK FOR O2



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Chris_K
O2 Social Media Team
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@Xperia1II wrote:
I purchased the Sony Xperia 1 ii on the 5th. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about this at all.

Good news is you should be getting it from launch day. I've checked in with our supply chain and the delayed delivery messaging was applied on Monday 8th June. As you ordered on the 5th, you're safe.

PS. For clarity, when you pre-order a device that's 'in stock' (and not delayed delivery), we dispatch it in a way that it should arrive on launch day. There may be circumstances outside our control though - such as issues with the courier, but that's pretty rare so chances are you'll be unwrapping your shiny new Sony on launch day.


Hi. I'm from the Social Media Team.

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Xperia1II
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I'm pretty impressed with your fast reply.
Thank you guys! Amazing group of people!
Nice work!
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MI5
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Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Biganth78
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Hi Chris, how is your deliveries to Northern Ireland? Ordered mine on the 4th, like a kids waiting for Christmas morning at the moment!
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bluem4gic
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Does this mean for any customer with a confirmation email for thier order of the Sony Xperia 1 II bundle from 02 on 5th June and before, can expect to recieve dispatch notices from Wednesday 17th June 2020?

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madasaf1sh
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@Biganth78 and @bluem4gic

The Device isnt released officially till the 18th June, so i would expect delivery confirmations to be sent out on the evening of the 17th 🙂
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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bluem4gic
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I do hope so, my order is not showing up in "My O2" but I do have an order confirmation via email. Hence my concern, does not seem to be right

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