Something of a pickle!

[Anonymous]

Hi, I'm new

Ok... So I topped up £30 to have £15 credit as it automatically purchased the £15 bundle after my second £10 top up!!!...

I needed the £15 credit to just submit an unlock iPhone request, that's done. It says I'll get a text in 14 days.... Fine.

My 1st question is, when will the £15 be taken for the unlock? Now? or when I get the text?

My balance still reads £15 now.... Ok so, because I have the £15 bundle I guess the balance will stay £15 as long as I don't call non 01,02,03 numbers and not use over 200mins and other allowances in my bundle in next month?

.... In which case when will the £10 'virtual credit' come into play??
(Virtual credit for topping up before 18/3/15 as new PAYG customer)

Do I need to use my bundle THEN spend my £15 credit (that I need for the unlock) before it get my free extra 'virtual calling credit'??



Thanks!!

[Cleoriff]

Thought I was seeing double? You asked the same question here?...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Extra-free-credit-for-topping-up/m-p/853680/high...

Edit...slightly different wording though....:smileywink:

[Anonymous]

That I did, being a seasoned GG forum helper I should have known better, new question = new topic.... Although you've spotted it twice and still not had a stab at it??! 😮

[MI5 · Accepted solution]

The virtual credit is used first, then your bundle allowance, then credit.

[Anonymous]

I thought the virtual credit could only be used for calls texts and data?

So the OP would need to use the £15 he put on by debit card as the funds to unlock his iPhone? Is it locked to o2?

I too thought this was a duplicate thread.

[Anonymous]

Great thanks. Is there anyway of keeping tabs on your virtual credit?

Any idea when the £15 gets taken for the iPhone unlock?
Thanks

[Anonymous]

Yes, locked to o2

[MI5]

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@Anonymous wrote:
Great thanks. Is there anyway of keeping tabs on your virtual credit?

No, but you'll know when your allowances start to drop.

Any idea when the £15 gets taken for the iPhone unlock?

When they process the request.
Thanks

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[Anonymous]

Thanks MI5

What's the costs per min for calls per MB doe data and text when using virtual credit? Just looked through tariffs and i can't fint it?!

[Cleoriff]

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@Anonymous wrote:
That I did, being a seasoned GG forum helper I should have known better, new question = new topic.... Although you've spotted it twice and still not had a stab at it??! 😮

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Nope @Anonymous  I will leave it to those above who know more about these things....