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SimOnly contract cancelation within 14 days

M20008
Level 1: Joiner
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I have 2  simonly connection with o2. I have upgraded both to good offer with o2 on 1st Nov.  Now I need to cancel one sim and move number to my office provided sim  on different network. I will get my new on 25th Nov. I got PAC code from o2 ... do I need to  move my simm within 14 days or 28 days?

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MI5
Level 94: Supreme
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@M20008 

For a simo it's 14 days.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Can I return my sim only contract?

If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 14 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.
 

We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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TallTrees
Level 49: Rootin' Tootin' 
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Hi there @M20008  Welcome to the o2 Community Forum

Guide: Sim Swap: a mini guide 2017 update 

It does seem that you may need to talk to o2 Customer Services

You can contact them here:

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:

@M20008 

For a simo it's 14 days.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Can I return my sim only contract?

If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 14 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.
 

We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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