on 06-11-2021 10:28
I have 2 simonly connection with o2. I have upgraded both to good offer with o2 on 1st Nov. Now I need to cancel one sim and move number to my office provided sim on different network. I will get my new on 25th Nov. I got PAC code from o2 ... do I need to move my simm within 14 days or 28 days?
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on 06-11-2021 13:46
For a simo it's 14 days.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
Can I return my sim only contract?
If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 14 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.
We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.
on 06-11-2021 11:10
on 06-11-2021 11:10
Hi there @M20008 Welcome to the o2 Community Forum
Guide: Sim Swap: a mini guide 2017 update
It does seem that you may need to talk to o2 Customer Services
You can contact them here:
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram
on 06-11-2021 13:46
For a simo it's 14 days.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
Can I return my sim only contract?
If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 14 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.
We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.