on 12-08-2020 20:49
Solved! Go to Solution.
on 12-08-2020 21:15
on 12-08-2020 21:15
Yes I can see that so not sure why you were told 5.
You need too call upgrades I think Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 12-08-2020 21:11
If it's your first sim only it's 3 months before you can upgrade.
on 12-08-2020 21:12
on 12-08-2020 21:15
on 12-08-2020 21:15
Yes I can see that so not sure why you were told 5.
You need too call upgrades I think Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.