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Sim swap

Anonymous
Not applicable
I phoned yesterday to swap my sim, keeping my old number going onto a pay monthly contract. I was informed it could take up to 24hrs. I've tried turning off and on my phone and removing and replacing the sim. Still no joy. My phone is an iphone4s. What do I do now?
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MI5
Level 94: Supreme
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Call CS from your son's phone and ask them to put it through again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 13 of 14
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Anonymous
Not applicable

Are you staying with o2 and going from payg to contract?

 

Or are you changing the size of sim because you have changed handsets? 

Message 2 of 14
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MI5
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Is the new sim not working at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 14
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Anonymous
Not applicable

If the old sim has lost service to indicate the sim swap has started ,then you could try ->

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

Other options are :

Settings -> General -> Reset -> Reset Network Settings.

 

 

Message 4 of 14
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Anonymous
Not applicable
Staying with 02, same phone and received new SIM card. Contacted O2 over 24hrs completing all the necessary details and phone still saying 'no service'
Message 5 of 14
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Anonymous
Not applicable
No not at all.
Message 6 of 14
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MI5
Level 94: Supreme
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It sounds like it failed to initialize.
Can you try yourself or is old sim damaged?
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 14
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Anonymous
Not applicable
Unfortunately it didn't work. Tried my sons sim and it worked fine on my phone.
Message 8 of 14
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Cleoriff
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@MI5 wrote:
It sounds like it failed to initialize.
Can you try yourself or is old sim damaged?
http://swapmysim.o2.co.uk/

@MI5  Is there any chance the OP could have been sent the wrong sim?....#just asking...:smileywink:

*The Game Is On*

Girl in a jacket
Message 9 of 14
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Anonymous
Not applicable
Old sim damaged so can't get a code sent to my phone
Message 10 of 14
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