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Sim swap problems

RuthW
Level 1: Joiner
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on ‎09-04-2020 09:26

on ‎09-04-2020 09:26

I have followed the instructions to swap my sim but am still unable to make or receive phone calls. Can someone advise me on how to rectify this please. Thank you
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MI5
Level 94: Supreme
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on ‎09-04-2020 09:27

on ‎09-04-2020 09:27

@RuthW 

You need to call customer service but swaps are taking ages right now Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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on ‎09-04-2020 09:28

on ‎09-04-2020 09:28

@RuthW 

Sim swaps and porting are running very slow. Keep rebooting your phone. If no joy then you need customer services Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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