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Sim card not provisioned

Lexi104
Level 1: Joiner
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Hello!

 

I received my S20 Ultra yesterday, and am loving it so far. However, there's just one downside to it. The sim card that came with it is coming up as not provisioned.

 

I read that Customer Service would be able to sort the issue out, but due to the virus, the call center is only open to deal with phones who have been lost or stolen. 

 

Is there anyway I may be able to contact them about this issue as I want to start using the S20 constantly but I can't due to that issue.

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MI5
Level 94: Supreme
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@Lexi104 

If this was an upgrade just use your old sim for now and swap to the 5g one later when it's quieter.

If it's a new contract you'll need to contact O2 to activate it Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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