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Sim Swap Problem

Anonymous
Not applicable

I recently swapped my sim due to the need of a nano sim and the O2 customer sales team in the shop told me to text 20220 and swap my number. He said once this was done I should keep my topup and the new tarrif that I was on with my old number, when I done this it only swapped my sim and did not give me my topup or new tarrif?

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Bambino
Level 73: Relic 
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You'll need to speak to Customer Service. We are all customers here. No one here has access to your account. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18408 Posts
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Registered:

You'll need to speak to Customer Service. We are all customers here. No one here has access to your account. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Anonymous
Not applicable
Please don't be fooled into using live chat for account queries either
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Anonymous
Not applicable
Did you have a voucher number to add your credit or a top up card
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jonsie
Level 94: Supreme
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If the credit was on the old sim it can take 24 hours for the credit to be transferred. Call customer service to be sure.

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