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Sim Only

Angz
Level 1: Joiner
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Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela
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MI5
Level 94: Supreme
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@Angz 

Both phones use a nano sim so yours should fit and work fine.

Are you sure the XR is a functional phone?

You can pop into any O2 store to get a new sim and they can check your phone at the same time to make sure it's working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Angz 

Both phones use a nano sim so yours should fit and work fine.

Are you sure the XR is a functional phone?

You can pop into any O2 store to get a new sim and they can check your phone at the same time to make sure it's working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Angz
Level 1: Joiner
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Thanks - it’s working with the internet etc - my brother gave it to me. It says that there aren’t any Sim restrictions - I’ll pop into a shop at the weekend. Thanks again
Message 3 of 4
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MI5
Level 94: Supreme
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Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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