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1 ACCEPTED SOLUTION
Accepted Solutions
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If you have upgraded, just use your old sim card as your new tariff has already been transferred to it.
You will need to call O2 to change your data bolt on to iData though.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
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Unless there is a shop close to you @ConfusedMe then you can call O2 on any number in this guide Guide: Coronavirus Community Help and Support
You can also ask Live chat.
- 144308 Posts
- 634 Topics
- 27660 Solutions
If you have upgraded, just use your old sim card as your new tariff has already been transferred to it.
You will need to call O2 to change your data bolt on to iData though.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
