I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
@ShaneDB82 Getting through to customer service at this time of day will entail a long wait on hold, due to the current circumstances. You'd be better off trying to call first thing tomorrow, 8-8.30 am. Much more chance of getting through.