02-06-2022 01:52
Dose anyone know why my signal has been weak for over a month now as the signal bars only been going up to two bars when they use to go up to more then two bars?
Solved! Go to Solution.
04-06-2022 07:06
04-06-2022 07:06
No worries if there's no update to the phone, all the advice given above is still relevant.
If you have checked your network status https://status.o2.co.uk/ and it's ok, then perhaps you should think about a new sim from any O2 shop, remember to take ID, or failing that, give O2 a call on 202
or 0344 8090202.
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
.
Veritas Numquam Perit
02-06-2022 06:34
Perhaps a transmitter is down or running suboptimally, @Luke30 - use the O2 My Network app on your phone, once setup and configured, it will auto-track and alert O2 of issues with cellphone signal in the area where your phone is. Also make sure the line of sight between you and the transmitter has not been temporarily obscured - hoardings, scaffolding, even trees now in full leaf can affect signal. Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it
App here: https://www.o2.co.uk/apps/my-network
Good luck!
02-06-2022 07:49
02-06-2022 07:49
It could also be a change in the algorithm used by the phone, which is what the phones software uses to give you a graphical display of the phones actual signal strength received.
Have you done a Software Update recently
04-06-2022 02:28
04-06-2022 02:28
My phone hasn't said that there is a new software update yet.
04-06-2022 07:06
04-06-2022 07:06
No worries if there's no update to the phone, all the advice given above is still relevant.
If you have checked your network status https://status.o2.co.uk/ and it's ok, then perhaps you should think about a new sim from any O2 shop, remember to take ID, or failing that, give O2 a call on 202
or 0344 8090202.
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
.
Veritas Numquam Perit
28-06-2022 22:12
According to the network checker a mast in my area has been or is down. How can I go about getting a refund or making a complaint please?
28-06-2022 22:26
28-06-2022 22:26
Hi @Emmachaplin87 - Download and set up the My Network App here: https://www.o2.co.uk/apps/my-network
It will let O2 and you know when a mast near you is below-par.
You can try contacting CS, but they are not obliged to refund you for times when you have been in an area without coverage - links below for O2 on Social Media, or call 202 in the morning after 8am to register your dismay with O2's Service in your postcode area.
28-06-2022 22:40 - edited 28-06-2022 22:40
28-06-2022 22:40 - edited 28-06-2022 22:40
As stated, I have already checked this.... thank you
29-06-2022 00:09 - edited 29-06-2022 00:10
29-06-2022 00:09 - edited 29-06-2022 00:10
You are welcome, @Emmachaplin87.
There are 2 network checkers, the app (quite nifty, once you have registered) and the web site - just thought I'd let you know.
And you know now to call CS on 202.
Your other option, as you appear to have good WiFi, is to see if your phone supports WiFi calling, using your domestic WiFi signal: https://www.o2.co.uk/connectivity/wifi-and-4g-calling
Best of luck!
29-06-2022 01:02
29-06-2022 01:02
Yes I do already use, but v battery draining and feel strongly that I should not have to constantly when I pay a monthly fee for a service I am not getting