on 08-04-2010 10:15
on 08-04-2010 10:15
on 08-04-2010 11:36
on 08-04-2010 11:36
on 08-04-2010 12:18
on 08-04-2010 12:18
Hi everyone,
Apologies if this seems a bit dense.. but bear with me. I live in SW London and my house in 400 metres away from the nearest cluster of O2 masts... 2 GSM and one 3G. I have suffered with variable call coverage since i moved into my new place (both indoor and on my street) and as such, often have to sprint down the street in order to get a service good enough to hear anyone. As well as poor reception, I suffer from dropped and missed calls, voicemails not being delivered and texts coming through hours later.
Do O2 masts operate at a weaker level than other operators? I have been told that the indoor problem is because of the materials my house is built with but my housemates (who are on Vodafone, T-mobile and Orange) all have perfect coverage in the house.
While O2 have been very understanding of the problem they keep using the same arguement that it must be the phone, or the sim... Ive replaced both twice and still no improvement. Another call to the complaints team has seen them offer me a £10 discount on the contract for six months and a review in 3 months to see if the situation is any better. Only if it hasnt improved will they consider letting me out of the contract... Weird or what?
on 08-04-2010 13:24
on 08-04-2010 13:24
on 08-04-2010 13:35
on 08-04-2010 13:35
on 08-04-2010 14:03
on 08-04-2010 14:03
on 08-04-2010 14:32
on 08-04-2010 14:32
If only it was that easy... Muggins here opted to sign up to a 24 month contract (something i will never ever do again)so have to like it and lump it.
Signal was tickety boo in my old pad... but having to move house in November has left me with the current predicament (even though O2 told me it was an excellent 3G coverage area)I've even had one O2 advisor tell me that i shouldnt move house during an mobile contract... err.
Two of my housemates were with o2, but luckily were on a month to month rolling contract so they were able to terminate straight away.. I'm nicely locked in till May 2011 and there is nowt i can do...arghhhhh!!! Looks like its time for a 30 day sim with another provider! 😞
on 08-04-2010 14:54
on 08-04-2010 14:54
If you move to a new property or one that's been refurbished in recent years. Or there is one in the way of the transmitter then the insulation will cut the signal down to almost nothing.
The worst offender is plasterboard with metallic insulation.
Its the same sort of problem that has blighted TV reception for many people.
Re-siting the mast will cause the problem elsewhere. So there isn't a great deal that can be done.
If its any consolation, there will be people on other networks with the same problem, perhaps just around the corner.
What I'd like to see is a way out of contracts, if someone moves and can't get a signal. Subject to the network recovering the cost of any subsidy. Ofcom are considering the formula (remaining value of contract) - (any costs that can be ameliorated). This could mean that the network need to take into account their ability to re-sell the contract.
on 08-04-2010 15:21
on 08-04-2010 15:21
on 08-04-2010 15:26
on 08-04-2010 15:26
The levels of service represented on the Current and Future Coverage maps are computer predictions of the current operational cellular service. The levels are indicative of where it should be possible, in a variety of circumstances and to certain company standards, to make and receive calls on the O2 network. Where 'Very Good' service is predicted it should be possible, in most circumstances, to use a mobile in a vehicle and, depending on the structure, within certain buildings. 'Variable' coverage is shown as a guide of where the strength of the cellular signal may fluctuate and hence affect the level of service experienced.
As with any terrestrial based radio system, the strength of the cellular signal that a mobile relies on to operate may be affected by vehicle and building structures, atmospheric conditions and topographical features (such as tunnels, cuttings etc). O2 recommends the use of a hands-free kit with associated external antenna for use in a vehicle.
The Future Coverage prediction shows the current operational cellular network combined with the predicted service to be provided by new cell sites scheduled for activation in the near future. This is based on a predicted list of cell sites due to go live 3 months from the coverage generatation date. The coverage generation date is printed on the coverage map.