Signal Issues

[Anonymous]

I joined o2 in may as a new customer, everything was great until 6 weeks ago when a mast was down and I had no coverage for 2 days. Anyway the mast was fixed and my signal came back, but no where near as good as it was. I am not getting any calls, voicemails or text messages through until nearly 24 hours later. I didn't a call from the school asking me to pick my child up as he was ill, it was only when they contacted my parents that I knew anything about it. The voicmail they left me I didn't come though until dinner time the next day over 24 hours later from when they left it. I am livid as this is a issue that is happening daily. No one can get hold of me, a friend of mine who is also on o2 isn't getting texts or phone calls either, until some time later. I have checked the sim in my partners phone and its the same, so its not my phone it is the network that is faulty.

This is the worst network I have been with, I should of stuck with vodafone instead of signing up to what seemed to be a great deal from o2, I am now paying for it in the long run 😞

how do I get this issue sorted out.

[MI5 · Accepted solution]

All you can do is report it to O2 and ask them to investigate....

[perksie]

If rebooting your phone hasn't helped you need to get O2 to check for another fault.

Check here for network issues:

http://status.o2.co.uk/

[Anonymous]

Are you able to switch to 2G in your phone which may help.

Possibly alternatives such as Whatsapp or viber or Tugo may help.

[jonsie]

The more people who call in and complain about the coverage the more likely O2 will investigate the problem. Sounds like the mast is still giving issues.