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Hello, 01.12.2019 finished my mobile contract phone- [Removed]. I ordered a SIM card with the same number. But I got a SIM card with another number.
What was the sim you ordered for?
In any case, you need to speak to customer services and remove your number as the forum is public Guide: How to find help & contact O2
@Sigita Take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675
Please remove your phone number. This is a public forum.
I DO NOT WORK FOR O2