Sharing data

[DannyBene]

Hi, my tariff meets all the criteria to be able to share data, however when following the instructions to enable it there is no “tick box” to select, ?

[Cleoriff · Accepted solution]

@DannyBene 

Do you meet the following criteria?

https://www.o2.co.uk/sharer-plans 

If so then you need to call O2

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@DannyBene 

The other phones that you want to share with need to be on a specific tariff.

This can only be done by upgrading or recontracting, which will mean having to pay off what is owed on those contracts and start a new one.

Details here Guide: How to Share Data on O2