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MilleRSVR
Level 1: Joiner
  • 1 Posts
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Registered:

Good Afternoon, I am paying a monthly contract, and during the Storms of Arwen 25th - 29th November and Storm Malik and Corrie 29th - 31st January I had no Mobile Reception at all. Can I be compensated for this time, as I use my mobile for work and had to travel 15miles to get to an area to get reception.

Regards

 

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madasaf1sh
Level 67: Unsung hero
  • 5599 Posts
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  • 1801 Solutions
Registered:

@MilleRSVR 

 

Probably not as these are classed as act of god / force majeur and o2 do not guarantee a fault free service, but you can see if o2 will give you a gesture of goodwill of 4 days divided by your monthly airtime 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they will be able to advise

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5599 Posts
  • 32 Topics
  • 1801 Solutions
Registered:

@MilleRSVR 

 

Probably not as these are classed as act of god / force majeur and o2 do not guarantee a fault free service, but you can see if o2 will give you a gesture of goodwill of 4 days divided by your monthly airtime 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they will be able to advise

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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