Samsung ear buds

[Base1976]

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no further forward 6 months later.

[pgn]

Find your offer in this list, and follow the instructions for the relevant one carefully, @Base1976 - Guide: Gift with Purchase  

Good luck!

[Base1976 · Accepted solution]

Hi all this has been resolved thanks to the legend himself @Dave-O2 went threw a few questions with him to clear security and a few days later he managed to get me my code cant thank him enough. Looking forward to being able to listen to music on the go. Thanks again @Dave-O2 

[TRfish23]

Hi. I’ve seen a number of these messages which match my experience of trying to get my promised Galaxy Pro 2 Buds for £1. This has been going on since November and it feels like O2 are just trying to wear me down, until I give up. I don’t know if @dave-02 is the man to contact, and I’m reluctant to bother him, but he seems to be the only person who has had any success. How is this issue still unresolved for so many people ?

[pgn]

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@TRfish23 wrote:

Hi. I’ve seen a number of these messages which match my experience of trying to get my promised Galaxy Pro 2 Buds for £1. This has been going on since November and it feels like O2 are just trying to wear me down, until I give up. I don’t know if @dave-02 is the man to contact, and I’m reluctant to bother him, but he seems to be the only person who has had any success. How is this issue still unresolved for so many people ?

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Your tag above has not got the right Dave - but find your offer in this list, and follow the instructions for that offer carefully, @TRfish23 - Guide: Gift with Purchase  

Good luck! 

[jonsie]

That would be @Dave-O2 

[Dave-O2]

@TRfish23 I've got your PM and I'll be back in touch as soon as possible 👍

[TRfish23]

After Dave’s intervention the code was supplied and the buds have been ordered and received. Thanks to all in the community for helping out. Much appreciated!