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Samsung A40 Fault

ChrisVMax1200
Level 1: Joiner
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on ‎13-05-2020 20:08

on ‎13-05-2020 20:08

Hi,

I have a Samsung a40 on pay monthly contract with carphone warehouse. The phone has developed a fault. The screen is black but I can still hear it if it rings, receives messages etc. As I gather carphone warehouse are no longer with O2 who do I contact about repair.

The phone is less than 6 months old

Regards,

Chris

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MI5
Level 94: Supreme
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on ‎13-05-2020 20:15

on ‎13-05-2020 20:15

@ChrisVMax1200 

You can still go to CPW for repairs or Samsung direct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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on ‎13-05-2020 20:15

on ‎13-05-2020 20:15

@ChrisVMax1200 You should try Samsung support first. https://www.samsung.com/uk/support/ They may tell you to contact O2 but O2 will probably only send it to Samsung.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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