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SIM only – do I have to cancel even though I am out of the minimum term?

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veegee2022
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on ‎26-01-2022 10:31

on ‎26-01-2022 10:31

Hi, I moved onto a SIM-only deal around 18 months ago, it was a 12-month SIM-only deal. I have now moved to UW as it's a cheaper deal. I have transferred my number to UW. Do I need to cancel the O2 SIM-only contract, even though I am out of contract? I think someone at O2 told me a while back I wouldn't need to cancel, it would transfer automatically to UW, but I don't want O2 to charge me next month! 

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MI5
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on ‎26-01-2022 10:35

on ‎26-01-2022 10:35

@veegee2022 

If your number is now with a new network your O2 contract has been cancelled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎26-01-2022 10:35

on ‎26-01-2022 10:35

@veegee2022 

If your number is now with a new network your O2 contract has been cancelled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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veegee2022
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on ‎26-01-2022 10:47

on ‎26-01-2022 10:47

Thanks – you've just save me half an hour on the phone! 

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MI5
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In response to veegee2022
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on ‎26-01-2022 11:15

on ‎26-01-2022 11:15

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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