Hi, so I've been with EE for like a year and a half and wanted to jump into o2 for only 5gbp per month (10GB data, so same as I had with EE), but after creditcheck screen I got a message on screen saying I was denied.
Checked up with Experian and even made an Equifax account trying to understand what had gone wrong. Everything appears to be perfectly in order, I haven't even had no hard credit searches since I got that EE deal, so over 1.5 years now...
Is there any communications phone/e-mail I can try to get this sorted? What I really don't want is to retry now and get 2 hard searches without even getting the new SIM. The only thing I can think about is that I used credit card for identity verification, maybe should have gone with a debit card, literally cannot think of any other reasons.
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