cancel
Showing results for 
Search instead for 
Did you mean: 

SIM card

Haz08
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just received a new sim card replacement, from a micro to a nano, it appears not to be registered. Can't make or receive call, the online chat service is not available, any ideas please.

Message 1 of 9
228 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 126867 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Haz08 

You need to sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
222 Views

Bambino
Level 77: Grand Master
  • 19552 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@Haz08 See if you can pop out the nano sim from your current sim card.

sim card (1).jpg

If you're unable to do that you'll need to do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 9
219 Views

Haz08
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've done a sim swap, down to a nano, I've tried re-inserting, re-starting but no look.

Message 4 of 9
209 Views

MI5
Level 94: Supreme
  • 126867 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Haz08 

Have you followed the steps in the link to swap from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

If so reboot the new sim until it comes online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
202 Views

Bambino
Level 77: Grand Master
  • 19552 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@Haz08 Just changing the sim doesn't do anything. You need to swap the details of your sim online as per the guide.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 9
200 Views

MI5
Level 94: Supreme
  • 126867 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Haz08 

Text the word SWAP to 20220 from your old sim card.

You will get step by step instructions via text message.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
192 Views

Haz08
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I did that, spoke to a customer service agent who organised sending me the new sim but don't think it's been registered, when I received the delivery note it dosen't have any reference to my phone it's blank. wondering whether the agent should have registered at there end.

Message 8 of 9
175 Views

MI5
Level 94: Supreme
  • 126867 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Haz08 

All new sims are blank.

You need to follow the advice given to activate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
170 Views