SIM card not working even though worked before

[lpmst]

So I have an issue - my phone was stolen, then I had to get a replacement SIM which worked for 24 hours and then stopped working this morning. I've been told to wait 24 hours again - which given I've been the victim of a crime has maybe made this process even mroe frustrating and stressful.. Has anyone else had the same thing happen?

[Cleoriff · Accepted solution]

@lpmst 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[lpmst]

I went into the store and they tried give me a replacement sim as they said it may be faulty but they said I need to wait 24 hrs

[Breanna]

Did you get in touch with customer service on social media @lpmst?