SIM Upgrade Volt benefits Confusion
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on 08-05-2024 15:21
Hi there,
I am looking to upgrade my sim only plan via moneysupermarket. When i click the link and go through o2 i select the correct number to upgrade but then i get a message saying this:
There’s a change to your benefits
Sorry, as you're no longer eligible for supercharge benefits your new plan won't include Volt boosts like double data and travel benefits.
Does this mean by upgrading i lose all volt benefits? I have Virgin broadband still and nothing with my virgin media is changing, Just purely upgrading the sim and this message shows.
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on 08-05-2024 15:32
Your benefits will be reinstated in around 14 days time or you can request the addition in your MyO2 after the upgrade is complete.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-05-2024 10:03
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on 09-05-2024 10:03
Hi MI5
thank you for the reply.
Have you got any idea why I get greeted with that message anyway?
A friend of mine who has upgraded their sim said when they got to the same page I did they had a message box saying congrats you will receive the following volt benefits etc.
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on 09-05-2024 10:26
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on 09-05-2024 10:26
Did your friend use Moneysupermarket to upgrade @Michael08 ? (Out of interest)
Veritas Numquam Perit
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on 09-05-2024 11:01
Any changes will automatically cancel the Volt benefits on a temporary basis.
I just did similar and received a confirmation after the order was completed that my benefits would be reinstated.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-05-2024 11:01
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on 09-05-2024 11:01
Interesting. In March I went through USwitch as an upgrade. There was no message and my Volt Benefits were immediately transferred.
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on 09-05-2024 11:23
So were mine, as I said above.
The message is probably something new as I only did mine last week and got it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-05-2024 19:43
I too got this message this evening. Did you proceed and if so, have you got a confirmation email yet? Thanks!
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on 09-05-2024 19:45
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on 10-05-2024 18:51
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on 10-05-2024 18:51
You are presumably asking that of @Michael08 ; if so, you need to tag him thus ! 👍