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SIM UPGRADE TO 5G

Saint17
Level 1: Joiner
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I was recently called by 073080 353863 regarding a free upgrade from 4G to 5G sim.

They asked for my email address (which is odd as O2 have had my address for years) and said i needed to open the email and verify the link while he was on the phone. He also if if i remembered my User Name and Password. I am guessing this is a scam to get into my account.

 

If someone could please acknowledge this and also hopefully this will assist others to avoid it....

 

Thank you,

 

Steve.

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MI5
Level 94: Supreme
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@Saint17 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Change your O2 password too and any others that use the same details.

Notify your bank if you haven't done so already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 6
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MI5
Level 94: Supreme
  • 147668 Posts
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Registered:

@Saint17 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Change your O2 password too and any others that use the same details.

Notify your bank if you haven't done so already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Saint17
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Thank you

Message 3 of 6
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MI5
Level 94: Supreme
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Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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Mikfaeglesga
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 Just had roughly the same thing from a withheld number, they hung up when I asked if they knew my name

Message 5 of 6
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Oxonian
Level 32: Blockbuster         
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If you gave them any personal details whatsoever @Mikfaeglesga, please follow the guidance provided by @MI5 above. 👍 

Message 6 of 6
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